Jason Haley

Ramblings from an Independent Consultant

eShopSupport Series: Python Inference Project

This is the fifth part of the eShopSupport Series which covers the details of the eShopSupport GitHub repository. PythonInference Project The PythonInference Project is a python project that provides a web API to classify the case type when a new customer support ticket is entered in the system. It does this by passing the user’s comment to the API, which uses a local model from Hugging Face (cross-encoder/nli-MiniLM2-L6-H768) to classify the text.

Posted by Jason on Saturday, October 12, 2024

ABOUT ME

Jason is an experienced developer and solutions architect focused on helping companies provide real business value with custom software development using the Microsoft stack of technologies. This includes C#, .NET, Azure and AI services. In 2024, Jason was awarded a Microsoft MVP in AI - highlighting his latest focus on AI and specifically Generative AI technologies in real world business applications. The prior seven years, he was a Microsoft Azure MVP.

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